Bewertung
2,4
Mangelhaft · von 5 Sternen
Bekleidungsgeschäftuk.zaful.com
Zaful Erfahrungen
2,4von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
18
0 in den letzten 12 Monaten
Bekleidungsgeschäft
11%
Anteil 5-Sterne-Bewertungen
Bewertungen (18)
0 in 12 MonatenIhre Stimme
Erfahrung zu Zaful schreiben
David Fazackerley
Verifizierte Bewertung
Customer Services + Possible Legal Action
In early October 2023 I ordered a men's corduroy shirt from ZAFUL. Despite being a size larger than I usually take, if was a very poor fit. I filled in a returns 'Ticket' within days of receipt, asking for an address to return the item to and a refund of £35.97. After 5 weeks there has been no reply from ZAFUL Customer Services. I today resubmitted my request and asked ZAFUL to give me a return address and a refund of £35.97 within the next 10 days. Although I’m not a lawyer, I think these transactions may be covered by the 2015 Consumer Rights Act. If ZAFUL do not reply by 22/11/2023 I may be forced to take legal action using the Small Claims Courts. I’ve been told that UK residents can find details on how to make a court claim for money on the Gov UK website, so will take a look at that if necessary. If this is an example of how ZAFUL treats it’s customers I will not be using them again.
0
Hannah
Verifizierte Bewertung
Excellent customer service
I have now ordered from Zaful on two separate occasions and both times I have been pleasantly surprised by how good their customer service has been. The item was despatched and arrived in good time. They were quick to respond to my messages. They have been more than accommodating with regard to my refund/return and have processed this very quickly. Excellent customer service both times I purchased from them.
0
katherine scott
Verifizierte Bewertung
heavenly sweaters from zaful
"The two heavenly sweaters I ordered a while back came without incident. Three more to add to my closet because they fit well and were really comfortable. Easy payment, amazing selection, and simple ordering. I've long been a huge supporter of their products. Since it was too expensive and a little out of my financial range, I was unable to buy it, but fortunately I had this coupon from dig my cart to jump on the bandwagon. Advisory: 11/10
0
Andrea jones
Verifizierte Bewertung
Orders that never arrive!!!!
DO NOT order from here because you won't get your order, if you are unfortunate enough to receive anything at all the quality will be poor! Tracking doesn't work, trying to deal with customer service is appauling you are lucky if you get at response at all if you raise a ticket. They stop answering your ticket request when you insist on an immediate refund because the order has not been received. When you query where is my order they say that it was returned to them and it will be shipped please dont expect that to be the case. Unfortunately I didnt follow my own advice let it be a warning to others that if there is no proper communication/contact detail it is probably going to cost you dearly! DONT go there!
0
Blanka Török
Verifizierte Bewertung
The worst customer service that I have…
The worst customer service that I have… The worst customer service that I have ever experienced. I ordered a few clothes back in January and I have never received 3 of the items. The customer service team keep referring to be patient but they show zero effort and action to solve the problem. 3 person were answering my messages on the app but non of them were showing problem solving attitude. The names are Nare, Javier and Bess. They provided horrible customer service. I think they are scammers. Also I tried to write honest opinions about the clothes on their app and they never publish any negative and honest comments. Basically they charge you and if you never receive your parcel they will tell you to wait for it even through they know exactly the parcel will never show up. The clothes are from really cheap materials and they are ridiculously small. I ordered size M from everything as that’s my size in every shop and the size of them would be Extra Small in any other normal shop where they make clothes for adults. And when I requested exchange first they said they can’t do that until I haven’t received the other 3 items that I have ordered... And now they telling me to send everything back and they change it even if I haven’t received 3 of the items that I have ordered. Probably if I would send it back they would never send me anything in return and they would never refund my money either based on their actions. It’s really sad that I will receive an automated reply on this... I hope this shop will not operate for long as the only thing they doing is leaving disappointed customers behind. And also charging you and not provide service is not only unacceptable but also illegal.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Zaful
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Ist Zaful seriös?
Für Zaful liegen bisher 18 öffentliche Bewertungen vor (2,4 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (Hong Kong, HK) ist öffentlich dokumentiert. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Wo hat Zaful seinen Sitz?
Zaful hat seinen Sitz in Hong Kong, HK. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Zaful gibt es?
Die bestbewerteten Anbieter in der Branche Bekleidungsgeschäft sind TeePublic (4,4 von 5), LightInTheBox (4,3 von 5), QVC UK (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Zaful beansprucht?
Nein. Das Profil von Zaful ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Zaful hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Zaful auf Bewertungen?
Zaful: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Zaful negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.