Bewertung
2,3
Mangelhaft · von 5 Sternen
Vitra Erfahrungen
2,3von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Keine Antwort der Firma
Stimmen
49
12 in den letzten 12 Monaten
Möbelgeschäft
24%
Anteil 5-Sterne-Bewertungen
Bewertungen (49)
12 in 12 MonatenIhre Stimme
Erfahrung zu Vitra schreiben
Magdalena Marchwiany
Verifizierte Bewertung
I have ordered a set of new arms for my…
I have ordered a set of new arms for my George Nelson eye clock and not only they arrived bent but also paint work leaves a lot to be desired. Shame I haven't checked the reviews before purchasing. Mind, couple of years ago, I was sent 30 second arms rather than a full set of arms so should have known better.
0
HARRY
Verifizierte Bewertung
VITRA
VITRA: DREADFUL CUSTOMER SERVICE UPDATE — 17 July 2026 I posted this review over five weeks ago, on 11 June 2026. Today, Vitra finally responded — with a generic, boilerplate reply that addresses nothing. No apology, no explanation, no accountability. It says more about this company than anything I could write myself. Let's be clear about the timeline: over five weeks to produce a canned response is pure stonewalling. VITRA: DREADFUL CUSTOMER SERVICE Posted 11 June 2026 I have spent thousands of pounds with Vitra over the years and never imagined a premium brand would treat a loyal customer this way. On 11 June 2026, I informed Vitra that I was exercising my right to return an item within the stated return window. The return could not go ahead without a return label issued by Vitra. Despite repeated emails and follow-ups, Vitra simply did not provide one. A routine, five-minute administrative task became a drawn-out ordeal — one entirely of Vitra's own making, and entirely outside my control. The delay raises a serious question: are customers being quietly obstructed from exercising their statutory return rights through nothing more than inertia and poor communication? Whether by design or by sheer incompetence, the effect is the same. It took emails to senior Vitra staff and their UK office - not to mention the fact that I run a PR company and threatened to expose Vitra's shockingly poor customer service to the national media - before anyone bothered to respond. That should never be necessary for something this basic. Dealing with Vitra has been a complete waste of my time and energy — time and energy I should never have had to spend chasing a company for something it owed me by right. As of today, I am still waiting for the return label required to complete the return and secure my refund. Vitra has had every opportunity to fix this in minutes and repeatedly didn't. For a company that markets itself as a premium brand, this level of customer service is not just disappointing — it is unacceptable. There has been no urgency, no ownership, and no genuine effort to fix a problem entirely within Vitra's control. I expected far better. Instead, I've been left frustrated and out of pocket, and I will think twice before ever purchasing from Vitra again. Based on this experience, I would strongly urge prospective customers to think very carefully before ordering — particularly if there is any chance you might need to rely on Vitra's returns process.
0
Isabelle BROSSEL
Verifizierte Bewertung
J’ai acheté un canapé Anagram de chez…
J’ai acheté un canapé Anagram de chez Vitra (12000 euros négocié).Des la première utilisation les assises se sont déformées et cela c’est accentué dans le mois qui a suivi.J’ai fait un retour au revendeur.Apres discussion avec Vitra la première réponse a été: c’est normal et vous étiez au courant.Vous aviez pu voir le canapé au show-room,posez toutes les questions que vous vouliez et dans les conditions générales de vente c’était marqué: « il est recommandé de secouer régulièrement les coussins afin qu’ils gardent leur forme et leur apparence. Les ondulations et les marques dues à la position assise (marques de pression) et les contours partiellement visibles sont caractérisques d’un rembourrage SOUPLE de haute qualité en combinaison avec un revêtement amovible et peuvent être plus ou moins prononcé.Moi ce n’était pas des marques d’assise que j’avais sur mon canapé c’était des déformations et au show room le canapé était impeccable.Nous l’avons secoué mais les déformations sont revenues instantanéments.Le revendeur a déposé une requête auprès de Vitra et les mousses ont été changées pour des plus fermes… qui recommencent à se déformer au bout de 2 mois.Il n’y a aucun interlocuteur chez Vitra .SAV inexistant et c’est dramatique pour une marque design de ce niveau.On nous a dit que l’on avait beaucoup de chance que Vitra accepte de changer l’assise! Lamentable.J’ai à nouveau un canapé « défoncé « qui ne correspond pas au produit que j’ai acheté et je ne sais pas quel recours je vais avoir.Il y a clairement un défaut de conception et vitra ne veut pas le reconnaître.Quelle action puis je intenter pour reconnaître le préjudice et avoir un produit conforme?
0
Jose Tilves
Verifizierte Bewertung
Premium Brand, Disappointing Response When It Matters Most
I am a final customer of Vitra and my experience has been deeply disappointing in a critical situation. In November 2025, I paid approximately €7,000 for several products through an official distributor in Spain. The distributor has since become insolvent, and there are strong indications that the order was never actually placed with Vitra. I have initiated legal action against the distributor, but as a customer, my trust was based precisely on their status as an official Vitra partner. Vitra’s response has been strictly legalistic and clearly insufficient for a premium brand. The only solution offered was a 30% discount, which falls far short of addressing the financial loss and overall impact of this situation. What is particularly striking is that another official Vitra distributor in Spain — who has no obligation whatsoever in this matter — has voluntarily offered a 50% discount purely as a gesture to help me mitigate the situation. This clearly demonstrates that a more customer-oriented approach was possible. Even more concerning was the interaction with the financial director in Spain, which felt cold, dismissive, and lacking any genuine willingness to support the end customer. By contrast, in a similar situation with Louis Poulsen, the response was proactive and solution-oriented, resulting in a satisfactory outcome that reinforced my trust in the brand. In Vitra’s case, unfortunately, the opposite has happened.
0
Pavel Kamarski
Verifizierte Bewertung
I’ll keep it very short and brief
I’ll keep it very short and brief. Beautiful design and great marketing. After sales don’t exist. I’ve been trying to solve an issue with brand about a product I purchased but they have been an absolutely ridiculous. Trying to blame anyone but take responsibility and provide care for something I paid for. Overall experience was unbelievable as they recommended to me to dispose the item. So I would not recommend! And the risk is yours.
0
Die Akte
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Ist Vitra seriös?
Vitra erreicht aktuell 2,3 von 5 Sternen aus 49 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Klünenfeldstrasse 22, 4127 Birsfelden, Schweiz) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Vitra?
Kundinnen und Kunden bewerten Vitra im Schnitt mit 2,3 von 5 Sternen („Mangelhaft“) auf Basis von 49 Bewertungen. 12 davon stammen aus den letzten 12 Monaten.
Wo hat Vitra seinen Sitz?
Vitra hat seinen Sitz in Klünenfeldstrasse 22, 4127 Birsfelden, Schweiz. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Vitra gibt es?
Die bestbewerteten Anbieter in der Branche Möbelgeschäft sind poltronesofà (4,5 von 5), Next (4,3 von 5), Sklum (3,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Vitra beansprucht?
Nein. Das Profil von Vitra ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Vitra hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Vitra auf Bewertungen?
Vitra lässt Bewertungen unbeantwortet. Keine Antwort innerhalb von 30 Tagen.
Kann Vitra negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist Vitra im Handelsregister eingetragen?
Öffentliche Registerdaten zu Vitra (Birsfelden) sind über das Zefix einsehbar.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.