Bewertung
1,3
Schlecht · von 5 Sternen
Volaris Erfahrungen
1,3von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
574
121 in den letzten 12 Monaten
Fluggesellschaft
3%
Anteil 5-Sterne-Bewertungen
Bewertungen (574)
121 in 12 MonatenIhre Stimme
Erfahrung zu Volaris schreiben
Ray Hernandez
Verifizierte Bewertung
Don’t Flight Volaris bunch of thieves
I bought several single flights and all business class. Volaris charged me for business class and downgraded me to economy without a reimbursement and without my consent. Because I needed to get to places I accepted the downgrade. But I was super mad because no one online, over the phone, not even at the airport con help me with my reimbursement. This is unacceptable!!! Volaris and their employees are a bunch of thieves!!!
0
Rebekah
Verifizierte Bewertung
Unable to Alter Round-Trip Flights
After attempting via whatsapp chat 3x before my roundtrip flight Oaxaca - Mérida to change the origin of the return flight to P. Escondido or Huatulco, I was told to solicit any changes online. The site I was directed to allowed changes only to the hour/date of each flight. After arriving in Oaxaca, I finally reached an agent via telephone who confirmed that it is not possible to change the origin or destination (any airport) of roundtrip flights. I was provided only the option to cancel with a reimbursement of some $5.00 USD for the airport fee to purchase a new flight between $300-500 USD. Bullshit arbitrary rules when they could have just charged me a fee and the difference. No more, Volaris.
0
Marissa Pollard
Verifizierte Bewertung
Extremely Disappointing Experience with…
Extremely Disappointing Experience with Volaris My experience with Volaris was extremely disappointing and, unfortunately, one of the worst airline experiences I have had. I traveled from Cancún to Guadalajara with a 4½-hour layover before my connecting flight. My flight information indicated Gate A-4, where I waited. Boarding was scheduled for 6:01 p.m., but I received no email, notification, or other direct communication informing me that the gate had been changed. I only became aware at approximately 6:38 p.m. that the flight had been moved from A-4 to D-44, on the opposite side of the airport. I ran across the airport and reached the new gate around 6:45 p.m., before the stated 6:46 p.m. gate closure, but I was refused boarding. Two other passengers were experiencing the same issue. We were told the change had been announced, but the announcements were made in Spanish, which created an additional communication barrier for passengers who do not speak Spanish. What was most disappointing was the lack of customer service afterward. I was not offered a hotel, compensation, or meaningful assistance. Instead, I was given a ticket for a flight two days later and left to manage the situation on my own in Guadalajara. This was particularly difficult because I was traveling internationally and had difficulty communicating in Spanish. We had also paid $98.47 USD for one checked bag, which made the overall experience even more frustrating. I understand that airlines have boarding procedures and deadlines, but when a passenger is at the airport, has followed the information provided, and reaches the newly assigned gate before the stated closing time, I believe there should be reasonable consideration and customer support. I hope Volaris takes this experience seriously and improves its communication regarding gate changes and the way passengers are assisted when unexpected problems occur. Good customer service is especially important when travelers are already stressed and vulnerable. Unfortunately, based on this experience, I would not choose to fly with Volaris again.
0
Rosa Rodrigurz
Verifizierte Bewertung
mal organizados y abusivos
Poco serios, mal organizados y abusivos No es la primera vez que tengo una mala experiencia con ellos. Aunque no son la única aerolínea, operan de una manera muy poco seria, con una pésima organización y se aprovechan de los pasajeros. El personal se negó rotundamente a documentar mi maleta, a pesar de que ya había pagado previamente por el servicio de equipaje. Las empleadas y la manager en turno tienen una actitud detestable, soberbia y grosera, escudándose en políticas mañosas y ocultas que jamás te explican con claridad al momento de comprar. Te roban tu dinero cobrándote por un servicio que después te niegan a la fuerza. ¡Son unos abusivos y su servicio al cliente es un asco total! No se recomienda. Si no hay otra opción, tengan mucho cuidado; les falta mucho para ser una empresa confiable. únicamente en caso de extrema emergencia la use.
0
Ady
Verifizierte Bewertung
Volaris is the worst customer service…
Volaris is the worst customer service airline I have had to deal with. They are rude inconsiderate and disrespectful. Zero customer service. You definitely pay for what you get. This company could do so good and make so much more money if they had better customers service. The airplanes are good the plane ride is good no issues there. But they come out so cheap and they have tons of hidden fees you might as well just fly with a big airline. Who's up front with there fees. I suggest not flying with them at all it's always better to pay a little more and fly happy. Because at the end of the day is not worth the headache to fly cheap.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Volaris
Fluggesellschaft-Ranking →Häufige Fragen zu Volaris
Ist Volaris seriös?
Volaris erreicht aktuell 1,3 von 5 Sternen aus 574 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (Antonio Dovali Jaime 70, 01219 Ciudad de México, MX) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Volaris?
Kundinnen und Kunden bewerten Volaris im Schnitt mit 1,3 von 5 Sternen („Schlecht“) auf Basis von 574 Bewertungen. 121 davon stammen aus den letzten 12 Monaten.
Wo hat Volaris seinen Sitz?
Volaris hat seinen Sitz in Antonio Dovali Jaime 70, 01219 Ciudad de México, MX. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Volaris gibt es?
Die bestbewerteten Anbieter in der Branche Fluggesellschaft sind TUI (4,6 von 5), Jet2.com (4,3 von 5), easyJet (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Volaris beansprucht?
Nein. Das Profil von Volaris ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Volaris hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Volaris auf Bewertungen?
Volaris: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Volaris negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.