Bewertung
1,6
Mangelhaft · von 5 Sternen
Wego.com Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
2.532
422 in den letzten 12 Monaten
Fluggesellschaft
14%
Anteil 5-Sterne-Bewertungen
Bewertungen (2.532)
422 in 12 MonatenIhre Stimme
Erfahrung zu Wego.com schreiben
Yanji
Verifizierte Bewertung
⭐ 0 stars if that were an option
⭐ 0 stars if that were an option I had an extremely disappointing experience with Wego and their customer service. My partner’s Gulf Air flight GF153 from Bangkok (BKK) to Bahrain (BAH), scheduled for 28 February 2026 at 19:15, was cancelled. We contacted Wego multiple times regarding the cancelled flight, the refund, and the Flight Delay and Cancellation Compensation insurance that we had also purchased. Despite sending numerous emails and following up repeatedly, we are still waiting for the refund and have not received a proper response. Today is 29 August 2026, meaning we have been waiting for around six months. This is completely unacceptable. When a flight is cancelled, customers should not have to spend months chasing a company for their own money or repeatedly email customer service just to get an update. The lack of communication and support has been extremely frustrating. Based on this experience, I would not book a flight through Wego again, and I would not recommend Wego to my friends or family. Very disappointing customer service and a terrible experience from start to finish. 0/5 if I could give it.
0
Mohamed Kahna
Verifizierte Bewertung
⭐ 1/5
⭐ 1/5 – Extremely disappointing customer service I had a very frustrating experience with Wego regarding a simple flight rescheduling request. Since Wego issued my ticket, Royal Jordanian informed me that the change must be handled through Wego. However, Wego support gave me inconsistent information: first I was told there were no flights, then only Business Class was available, and later an Economy option suddenly became available. The worst part was my call to the Qatar customer service number. The agent was extremely rude, dismissive and unwilling to properly check the Economy options I requested. He kept pushing a Business Class option costing around QAR 3,000, even though I clearly explained several times that I only wanted to reschedule my existing Economy ticket. When I asked for his name, he refused to provide it. I contacted Royal Jordanian myself and was informed that earlier flight options existed, but I could not make the change directly because Wego was the issuing agent. So I was effectively stuck between an airline willing to show me options and an agent that was not properly assisting me. I paid for a fare that allows rescheduling with zero rescheduling charge plus any applicable fare difference, and I was fully prepared to pay a reasonable fare difference. I simply expected Wego to genuinely help me find an available Economy option. Very poor customer experience. I have submitted a formal complaint and requested that Wego review the recording of my call and investigate the agent’s conduct.
0
Mathew
Verifizierte Bewertung
I GOT A BAD EXPERIANCE FROM THEM
I GOT A BAD EXPERIANCE FROM THEM. THY NOT ELGBLE FOR 1 STAR.
0
Yasmine Fouad
Verifizierte Bewertung
Extremely disappointing customer…
Extremely disappointing customer service – Wego does not take ownership I made a hotel booking through Wego and reported a date error within seconds of making the booking. I immediately offered two solutions and confirmed that I was willing to pay any additional cost. I contacted Wego repeatedly from 22 August, with my travel date approaching on 30 August. Despite this, I received repeated generic responses telling me to wait for the hotel and repeating the booking policy. The hotel had availability for my requested dates, yet Wego did not provide any practical solution. After several days, I was simply told that the hotel rejected the amendment. I understand that booking policies exist, but good customer service means taking ownership and making a genuine effort to find solutions, especially when an error is reported immediately. This has been a very poor and frustrating customer-service experience. In comparison, I have found Booking.com much more proactive and solution-oriented. I also have another Mallorca booking through Wego, and after this experience, I seriously question whether I will use Wego again. I would strongly recommend considering the level of customer support you may receive if something goes wrong with your booking.
0
kund
Verifizierte Bewertung
Om du snabbt vill bli av med pengar.
Om du snabbt vill bli av med pengar. Köp Wego6! För du får aldrig tillbaka pengarna om du skickar tillbaka varorna.
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche. Beantwortet 45 % der negativen Bewertungen.
US
Alternativen zu Wego.com
Fluggesellschaft-Ranking →Häufige Fragen zu Wego.com
Ist Wego.com seriös?
Wego.com erreicht aktuell 1,6 von 5 Sternen aus 2.532 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Wego.com?
Kundinnen und Kunden bewerten Wego.com im Schnitt mit 1,6 von 5 Sternen („Mangelhaft“) auf Basis von 2.532 Bewertungen. 422 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Wego.com gibt es?
Die bestbewerteten Anbieter in der Branche Fluggesellschaft sind TUI (4,6 von 5), Jet2.com (4,3 von 5), easyJet (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Wego.com beansprucht?
Nein. Das Profil von Wego.com ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Wego.com hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Wego.com auf Bewertungen?
Wego.com: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann Wego.com negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.