Wendekreisen Campervan Rentals Erfahrungen

3,6von 5 · Gut

39 Bewertungen

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Bewertung

3,6

Gut · von 5 Sternen

Stimmen

39

19 in den letzten 12 Monaten

Mietwagenanbieter

55%

Anteil 5-Sterne-Bewertungen

Bewertungen (39)

19 in 12 Monaten

Ihre Stimme

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Jesica PD

NZ · 22. Mai 2026

Verifizierte Bewertung

Un desastre total

Extremely disappointing and concerning experience. We have been dealing with serious issues in the campervan for several days now: no heating and faults with the 240V electrical system, which is especially serious while travelling during winter and fully depending on the vehicle. What has been even worse than the breakdown itself is the way the company has handled the situation. Instead of arranging a prompt professional inspection, for days we have been asked to carry out technical troubleshooting ourselves: checking panels, switches, settings and even trying to find error codes, as if customers were expected to have mechanical or electrical expertise. On top of that, we are constantly told that we “need to cooperate”, while at the same time being given waiting times of up to 4 days for them to attempt to find a possible solution that they cannot even guarantee. So not only have we had to deal with the stress and inconvenience caused by the faults, but also with complete uncertainty about when — or even if — the issue will actually be resolved. We rented a campervan expecting a safe, functional and properly maintained vehicle, not to spend part of our trip trying to diagnose technical problems ourselves. After multiple messages, calls and repeated checks on our side, we still do not have a real solution. The constant feeling has been a lack of responsibility and very limited support regarding a serious issue that directly affects comfort, safety and the overall customer experience. What is most concerning is the lack of professionalism in the handling of such a serious situation. A rental company should have much faster and more effective procedures when essential vehicle systems fail. I would not recommend this company to anyone expecting efficient and responsible support when real problems occur during a trip.

22. Mai 2026

Wendekreisen Campervan Rentals

Antwort des Unternehmens · 22. Mai 2026

Dear Jesica, We are sorry to read that you were dissatisfied with your experience. Our records show that our Tech Support team remained in regular contact with you over several days via email and WhatsApp in an effort to assist with the reported heating and 240V concerns. As part of the troubleshooting process, our team requested the heater fault code and guided you through standard reset procedures, as these systems can sometimes be resolved remotely without unnecessarily interrupting a customer’s travel plans. When the issue could not be resolved remotely, a workshop appointment was arranged in Murchison for professional inspection and repair of the vehicle. Unfortunately, the vehicle did not attend the scheduled workshop appointment and subsequently left the area before inspection could be completed. We fully appreciate that technical issues while travelling can be stressful and inconvenient, particularly during colder weather conditions. However, in order for us to diagnose and resolve any reported issue, we must be given a reasonable opportunity to inspect and repair the vehicle through an arranged workshop. We remain willing to work with you towards a resolution and have asked that you advise your current location so further workshop assistance can be arranged if required. Best Regards Your Wendekreisen Team

Danielle Drouin

NZ · 25. April 2026

Verifizierte Bewertung

Trip to New Zealand, magnificent, but...

A nearly two-month trip in 2025. The vehicle was practically new. We encountered two problems. First, a faulty refrigerator connection and a bathroom door that kept loosening and making a terrible noise. The repair service was impeccable and quick. Unfortunately, we damaged one side of the roof. Insurance doesn't cover this type of incident (even the most comprehensive policy, so be careful!). They required a $5,000 deposit for this. Once the assessment and repair were completed, they were supposed to inform us of the cost and refund the excess deposit. We never received anything (no email or document). Following our complaint, they quickly contacted us and explained the reasons (first assessment too high, second assessment acceptable, repair, processing delay). They acknowledged the lack of communication and apologized. They should therefore refund us a very reasonable amount. I appreciate their responsiveness and the effort they put into resolving this matter quickly. So, overall, despite this lack of communication, we are very satisfied.

25. April 2026

Wendekreisen Campervan Rentals

Antwort des Unternehmens · 25. April 2026

Dear Danielle, Thank you again for your review, and also for reaching out to us directly following our response. We really appreciate you taking the time to reconnect with us so we could review your case properly. We are pleased to hear that you had a wonderful trip overall and that our team was able to assist you quickly during your journey. Following your contact, we have now fully reviewed your booking (44631) and would like to clarify the repair and refund transparently. After the damage occurred, an initial quotation obtained in Auckland assumed a full replacement of the affected roof section, which would have resulted in a very high repair cost and likely the full loss of your excess. Instead, we reassessed the repair approach in your interest and obtained a second quotation from an MTA approved repairer in Christchurch. This confirmed that a targeted repair was sufficient, resulting in a significantly lower final repair cost. We can confirm that only the actual repair cost has been charged, with no markups or additional fees applied. Regarding the timing, the repair process spanned across November and January, and final invoices are processed through monthly workshop statements. At the time, our insurance processing was also running behind, which contributed to the delay. While this was not an oversight, we fully acknowledge that the lack of communication during this period caused uncertainty, and we apologise for that. We have now completed the review of your case and can confirm that the refund of the remaining balance has been processed back to your credit card. We hope that this full clarification provides reassurance that the matter has been handled fairly and transparently. If you feel that this additional context changes your perspective, we would greatly appreciate you considering an update to your review to reflect the full picture. Thank you again for your feedback and for travelling with us. Kind regards, Your Wendekreisen Team

Mr Simon Gray

NZ · 6. März 2026

Verifizierte Bewertung

An excellent trip

We have just finished a fabulous 4 weeks in our Koru 2 Freedom. Ours may well have been been the smallest (and at 200K miles - the oldest?) in their range but she served us pretty well, whilst showing her age at times. The tech team were responsive and helpful when we had a few questions. Our only substantive niggle? The 'camping chairs' which were more like 'office folding chairs'... we suggest you take your own if you want to relax outside and watch the sun set. All in all though, we had a lovely time. Thank you.

6. März 2026

Wendekreisen Campervan Rentals

Antwort des Unternehmens · 6. März 2026

Dear Simon, Thank you for taking the time to share your experience and for travelling with us for four weeks in the Koru 2 Freedom. It is great to hear that the vehicle served you well and that our tech support team was able to assist when needed. Regarding the camping chairs, we understand that preferences can vary. The chairs we provide are intentionally chosen because they are extremely durable and typically last 10 years or more in commercial use. They are supplied by Alloyfold, an accredited Social Trader whose products are built to last and whose profits support community initiatives such as employment pathways and rehabilitation programmes. From our perspective this approach has two important advantages. Firstly, the chairs are at a proper table height, which allows guests to sit comfortably and eat meals outside. Secondly, their long lifespan significantly reduces waste, as many softer “bag style” camping chairs tend to break or wear out quickly and end up in landfill. We appreciate your feedback though, as everyone enjoys relaxing outdoors in their own way. We are glad you had a lovely journey overall and thank you again for travelling with Wendekreisen. Best Regards, Your Wendekreisen Team

P ter Metz

NZ · 1. März 2026

Verifizierte Bewertung

Nieuw Zeeland bezoeken is een aanrader…

Nieuw Zeeland bezoeken is een aanrader wij zijn 7 weken daar geweest verdeeld over het noord en zuider eiland de camper was zeer comfortabel wij hadden ook de VW bus voor drie personen maar dan voor ons tweetjes de camper voldeed aan onze verwachtingen we hadden alleen pech met de watertank maar dat is met behulp van Stacy opgelost waarvoor dank Stacy En ja volgende keer kiezen wij weer voor Wendekreisen

1. März 2026

Wendekreisen Campervan Rentals

Antwort des Unternehmens · 1. März 2026

Thank you very much for your wonderful feedback and for taking the time to share your experience. Seven weeks exploring both the North and South Island is a fantastic way to truly experience New Zealand, and we are pleased to hear that the VW camper provided you with the comfort and space you were looking for, especially travelling as a couple in a three person model. We appreciate your understanding regarding the water tank issue. While technical matters can occasionally arise on any journey, it is good to know that Stacey was able to assist and resolve the situation for you promptly. We will be sure to pass on your kind words. It means a great deal to us that you would choose Wendekreisen again for your next trip. That is the highest compliment we can receive. Best Regards, Your Wendekreisen Team

Anne

NZ · 29. Januar 2026

Verifizierte Bewertung

I can’t fault this company

I can’t fault this company. We wanted to book a Koru star 2 berth but they were fully booked for our trip. Luckily for us they offered us the Koru star 3 berth which worked perfectly. The only difference was that 4 top cupboards were replaced with a bunk. This was so convenient for storing our wheeled holdalls for our 4 week adventure. We were greeted by Calvin at the Christchurch depot who explained everything that we needed to know about the van, and gave us tips on supermarkets, fuel and everything else we asked. The van, towels, bedding were all clean. At first sight of the bed, we thought we might not get much sleep (first time in a camper van) but, honestly, we’ve never slept as well. The van performed brilliantly for the whole duration of our trip, no problems whatsoever. We returned the van to Auckland and again, greeted by a lovely lady, who arranged a taxi to take us to the city. The recycling shelves in both depots are a great little touch, we took a few bits in Christchurch and deposited more in Auckland. Thank you

29. Januar 2026

Wendekreisen Campervan Rentals

Antwort des Unternehmens · 29. Januar 2026

Hi Anne, Thank you so much for taking the time to share such a thoughtful review. It really means a lot to the whole team. We are glad the Koru Star 3 berth turned out to be a great fit for your trip and that the bunk worked so well for storing your holdalls. It is always nice when a fully booked situation turns into a pleasant surprise. Calvin will be very happy to hear your kind words. He genuinely enjoys making sure guests feel confident and well prepared before setting off, so your feedback will definitely make his day. We are also pleased to hear the return in Auckland went smoothly and that the taxi arrangement helped make the last part of your journey easier. First time campervan sleeps can be a bit of an unknown, so it is fantastic to hear you slept so well and that the van performed flawlessly over four weeks. And thank you for noticing the recycling shelves. That little system has become a favourite with many guests and it is great to hear you made use of it at both depots. Thanks again for choosing Wendekreisen and for sharing your experience so generously. Best Regards, Your Wendekreisen Team

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Häufige Fragen zu Wendekreisen Campervan Rentals

Ist Wendekreisen Campervan Rentals seriös?

Wendekreisen Campervan Rentals erreicht aktuell 3,6 von 5 Sternen aus 39 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Unit 6, 197 Montgomerie Road, 2022 Auckland, NZ) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Wendekreisen Campervan Rentals?

Kundinnen und Kunden bewerten Wendekreisen Campervan Rentals im Schnitt mit 3,6 von 5 Sternen („Gut“) auf Basis von 39 Bewertungen. 19 davon stammen aus den letzten 12 Monaten.

Wo hat Wendekreisen Campervan Rentals seinen Sitz?

Wendekreisen Campervan Rentals hat seinen Sitz in Unit 6, 197 Montgomerie Road, 2022 Auckland, NZ. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Wendekreisen Campervan Rentals gibt es?

Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind DiscoverCars.com (4,6 von 5), Locauto Group (4,7 von 5), Indie Campers (3,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Wendekreisen Campervan Rentals beansprucht?

Nein. Das Profil von Wendekreisen Campervan Rentals ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Wendekreisen Campervan Rentals hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Wendekreisen Campervan Rentals auf Bewertungen?

Wendekreisen Campervan Rentals antwortet hier nicht auf Bewertungen. Ohne beanspruchtes Profil kann die Firma hier nicht antworten.

Kann Wendekreisen Campervan Rentals negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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