Bewertung
4,5
Hervorragend · von 5 Sternen
Kreuzfahrtunternehmencunard.com
Cunard Line Erfahrungen
4,5von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
100 in den letzten 12 Monaten
Kreuzfahrtunternehmen
83%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Cunard Line schreiben
Kathleen
Verifizierte Bewertung
Excellent ships with superb service and…
Excellent ships with superb service and ambiance. Never a feeling of being crowded and instead much space to do what you want - walking the decks, listening to a variety of interesting speakers, enjoying music, the pools, the cocktail lounges.
0
D. Lindstrom
Verifizierte Bewertung
Our 1st cruise
Our 1st cruise. Very impressed with the crew. Our steward, Al, was amazing! The entertainment was top notch. Ships decor is beautiful. Food was plentiful, but a bit boring and ordinary at the buffets. Brittania dining was great.
0
Rick Trujillo
Verifizierte Bewertung
Our steward Reymundo is the GOAT!
This was my first cruise, and, it was enhanced greatly by our fantastic steward Reymundo! So professional, so kind, so attentive. My sister has gone on over 30 cruises all over the world and she said that Reymundo was the best steward she's ever had! Cudos to Cunard for hiring such impressive employees!
0
Objektiv
Verifizierte Bewertung
Das schöne Schiff passt einfach nicht…
Das schöne Schiff passt einfach nicht mehr zu der heutigen Zeit und Menschen. Die Zielgruppe an Reisenden die man hier ansprechen möchte findet man leider nicht so oft an Board. Das Schiff kann den luxeriösen Anspruch nur im Aussendesign und Innen außer den Kabinen erfüllen. Leider ist es sonst nur Standard und der Kreuzfahrtschiff Charakter der hier eigentlich nicht da sein sollte, war doch leider zu erkennen.
0
Lynne Boyd Willdigg
Verifizierte Bewertung
BEWARE/AWFUL Customer Service
BEWARE/AWFUL: Please be VERY careful when direct booking any cruise with Cunard. I have had the most dreadful experience with them today. Seeing this morning they were advertising on their own website a last minute inside cabin for a 14 day cruise in the Mediterranean I called to enquire whether they had any Accessible cabins still available. The sales person confirmed they had two Accessible cabins on the sailing in question for the 14 nights even giving me the choice of the cabins. He additionally confirmed that there were only two seats left on both the Outbound Manchester to Barcelona and Rome to Manchester returns. He said he had never had such an easy booking, it was like kismet! I was quoted a very good price for everything therefore due to being a cautious person I proceeded to confirm every single step, date etc, including whether transfers were included etc not once but 2 or 3 times with him which will all be on the booking call recording. I confirmed my booking and paid the amount due. He provided me with full details of my booking with a Ref No, confirmed cabin number, confirmed the dates as 7-21 Sept, dining options for the two weeks and we even had a discussion about how many formal evenings there may be for packing - so not a quick call or hurried call by either of us, in fact Mark was lovely. Following the payment and booking I then arranged everything from travel insurance to Meet and Greet service at the airport, as I currently need to use a mobility scooter. The issue came when I tried to book our flight seats and I got an error message to call Cunard. I then received my booking confirmation by email and noticed they had only booked us in the first week of the cruise not the 2 weeks as paid for. Calling Cunard I asked numerous times to speak to a manager and my request was flatly refused. I was dealing with a girl called Stella who informed me that her supervisor said I couldn’t speak to anyone else! WHAT KIND OF CUSTOMER SERVICE IS THAT CUNARD? Stella called me back an hour or so later ‘with good news’! She confirmed they could give me the accessible cabin for the 2 weeks after all but I would have to pay them an additional £2838 for the second week of the cruise. This being the cruise I was told I had already paid for. She then said I would also have to pay another £479pp for the flights plus an additional £390pp for the difference to a scheduled Jet2 flights so in total another additional £ 1738 for the flights alone. Cunard therefore demanding that in total I pay them an ADDITIONAL £2180 all to go on a cruise that I had already purchased from them this morning, including the flights! I booked this cruise to get a proper rest before getting major surgery early October and this break was meant to allow me to be fully rested and ready to improve my recuperation. Instead it has caused a huge amount of stress and I will say anger towards Cunard’s non-customer service. Your advisor might have made a mistake however they are still advertising the same Inside cabin price including flights that they were this morning before my call. How many other people are the trying to fleece? NOTE TO CEO CUNARD: Get your company’s act together and sort this mess out, non of which was my fault. I can provide all times and names of advisors and I request that Cunard sends me full transcripts or email zip files of the conversations confirming everything I have said in this review.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Cunard Line
Kreuzfahrtunternehmen-Ranking →Häufige Fragen zu Cunard Line
Ist Cunard Line seriös?
Cunard Line erreicht aktuell 4,5 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Cunard Line?
Kundinnen und Kunden bewerten Cunard Line im Schnitt mit 4,5 von 5 Sternen („Hervorragend“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Cunard Line gibt es?
Die bestbewerteten Anbieter in der Branche Kreuzfahrtunternehmen sind TUI (4,3 von 5), MSC Cruises UK (3,1 von 5), Fred. Olsen Cruise Lines (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Cunard Line beansprucht?
Nein. Das Profil von Cunard Line ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Cunard Line hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Cunard Line auf Bewertungen?
Cunard Line: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Cunard Line negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.