Bewertung
1,6
Mangelhaft · von 5 Sternen
DHL Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
61
8 in den letzten 12 Monaten
Logistikdienst
7%
Anteil 5-Sterne-Bewertungen
Bewertungen (61)
8 in 12 MonatenIhre Stimme
Erfahrung zu DHL schreiben
Bjorn Darsen
Verifizierte Bewertung
'hidden' and unnecessary cost AFTER the fact
Purchased delivery of a small parcel from Singapore to Germany to return my father's iPhone (lives in Germany; iPhone bought in Germany). Not only took the delivery nearly 2 weeks due to lack of capacity in the Leipzig customs office (which they themselves stated when I called them) despite 'selling' it as 2 business days. They also charged SGD70 (in addition to the original price for the delivery, which according to their own T&Cs includes 'standard customs processing') to essentially process the parcel without incurring customs clearance. I had not choice but to pay as otherwise the phone wouldn't have been delivered at all. Had I paid customs on a used phone, it would have been cheaper. Total scam in my opinion - never again will I use them. Their SG office was clearly let down by how Germany handles business, and yet, the SG office could have at least paid a (partial) refund.
0
Katherine Rodriguez
Verifizierte Bewertung
Look, like my order arrived with missing items leaving
Look, like my order arrived with missing items leaving me pretty frustrated with the whole thing. Avoid if you are in a hurry.
0
BINDU NAIR
Verifizierte Bewertung
They give fake info and don’t allow to…
They give fake info and don’t allow to call customer service and disable even sending messages
0
Nitya
Verifizierte Bewertung
The most rudest question and tone of…
The most rudest question and tone of voice to use as a customer service representative. I Called in behalf of my partner regarding an order that was “missed”. And this is what the customer service representative questioned me in the midst of me asking him questions regarding the delivery attempt that was “missed”, “sorry but who is the customer n what is your relationship with the person who placed the order” upon telling HIM (the CSR was a male) i am the partner of the person who made the order, i stopped him n asked him what was his purpose of knowing who i was n how i was related. And this guy said it was for “verification purposes”. As someone who knows what is ACTUALLY required for verification, i am pretty sure “which company and which country is the item from” isnt part of your verification process when i have already provided the important information which is the customer’s full name, contact number, full Waybill number further verification would him asking me for the full address not my personal relationship with the customer. After i gave him the information he personally requested for, i asked him if he had anymore information he needed for his special way of “verification purposes”. This really made me question how do your team actually hire such customer service representatives. My partner even told me the previous calls whn he asked if the team had any information about the driver who attempted making the delivery the team proceeded to say “i dont know”. I have never heard a simple i dont know from customer service honestly. CSR even told me that all orders placed must come with a clear information from customers saying that “please contact me when delivery is being made” or “please place at door/gate” (for orders that require no signature otherwise driver will just leave a note at ur gate “sorry we missed your delivery n not have your item given until we get an update from you. This is the best part take note DHL. While being right at home the “door was not answered” apparently, according to the note left by delivery driver. No phone call attempts were made despite customer’s phone number was already stated. Honestly why would a phone number be provided for to delivery people… I really was not pleased with the customer service representative. I hope that this will be taken note of and also their delivery service improves.
0
Consumer
Verifizierte Bewertung
DHL ecommerce - Don't even try before you read this!
I am writing to share my concerns and disappointment regarding a recent delivery I arranged through DHL for a purchase from the US. I chose DHL specifically because I believed it to be a reliable and trustworthy company, and I was willing to pay a premium price—over $40 USD—expecting a smooth and professional service. Unfortunately, my experience has been far from satisfactory. After waiting several days for my medical items to arrive, I checked the app where I made my purchase and discovered that DHL eCommerce Singapore had marked the delivery as failed due to an "incorrect address." However, when I reviewed my order details, I found that the address provided was, in fact, correct. This prompted me to contact DHL for clarification. During my first call, I was told to reach out to another company, WMG, as DHL had subcontracted the delivery within Singapore. Despite multiple attempts to contact WMG, I received no response—only an automated voice message that was never returned. Frustrated, I called DHL again, reiterating that I had paid them for the delivery and should not be responsible for dealing with the subcontractors they choose. Disappointingly, rather than helping resolve the issue, DHL staff simply disconnected my calls—this happened twice, once with a male representative and once with a female representative. This behavior is extremely unprofessional and left me feeling dismissed. Eventually, I managed to get a new tracking number from WMG’s website, only to discover that yet another company had been subcontracted. After persistent effort, I was able to chat via WhatsApp with SPX Singapore. By this stage, my address had been distorted somewhere along the subcontracting chain, which I believe contributed to the delivery failure. Overall, my experience has been frustrating and disappointing. Despite paying a premium price for DHL's service, I had to spend significant time and effort just to track my shipment and attempt to resolve the issue, all while receiving little to no support from DHL. The customer service and after-sales support I encountered were far below the standards I expected. I hope you will take this feedback seriously and look into the matter, including reviewing the conduct of your staff and the effectiveness of your subcontracting process. I would appreciate a response and, more importantly, meaningful action to ensure this does not happen to other customers in the future. Tracking: DHL: 33872604159630594 WMG: WMG00000838567 SPX: SPXSG067260779704 never more ... Thank you for your time and attention. Jordi Figueras
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
GB
Alternativen zu DHL
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Ist DHL seriös?
DHL erreicht aktuell 1,6 von 5 Sternen aus 61 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden DHL?
Kundinnen und Kunden bewerten DHL im Schnitt mit 1,6 von 5 Sternen („Mangelhaft“) auf Basis von 61 Bewertungen. 8 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu DHL gibt es?
Die bestbewerteten Anbieter in der Branche Logistikdienst sind Evri (3,8 von 5), Yodel by InPost (2,1 von 5), DPD UK (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von DHL beansprucht?
Nein. Das Profil von DHL ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann DHL hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet DHL auf Bewertungen?
DHL: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann DHL negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.