Bewertung
1,6
Mangelhaft · von 5 Sternen
Fahrzeug & Transporteuropcar.co.uk
Europcar UK Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet nicht auf Bewertungen
Stimmen
17.293
1.146 in den letzten 12 Monaten
Fahrzeug & Transport
43%
Anteil 5-Sterne-Bewertungen
Bewertungen (17.293)
1.146 in 12 MonatenIhre Stimme
Erfahrung zu Europcar UK schreiben
James
Verifizierte Bewertung
⭐ 1/5
⭐ 1/5 — Five years as a customer and completely let down when we actually needed some help I've used Europcar frequently for approximately five years, but today's experience has genuinely made me question whether I will use them again. We were supposed to return our rental car to Manchester Airport tomorrow and fly home to Gibraltar. Unfortunately, our 16-month-old son became unwell, so we decided it would be better to remain in the UK for another two weeks. As we were due back in the UK shortly afterwards anyway and would have rented another car from Europcar, we thought the easiest solution was simply to extend our existing rental until 14 September and return it at Gatwick. We called Europcar and were quoted approximately £650. We accepted. We explained that we needed to pay using another card. We were specifically told we couldn't do that, so we said we would transfer money to the original account and call back. Around 30 minutes later we called again. Suddenly the price was around £100 more. What made matters significantly worse was that we were then told we actually COULD have used another card during the original call. Therefore we lost the £650 price we had already accepted because Europcar gave us incorrect information. We explained this and asked them to honour the original quote. Instead, after escalation, the price eventually increased to approximately £780. At that point we gave up on extending it for the full two weeks and asked to return it to Sheffield on 2 September instead. We were quoted approximately £170. During the SAME PHONE CALL, that quote then changed to approximately £230. When we questioned how the same extension could increase by £60 within minutes, we were again told it was "the system". After another approximately 30-minute discussion, they eventually managed to bring the price back down to £170 — the exact price we had originally been told apparently couldn't be honoured because "the system" had changed it. The whole thing was ridiculous. I fully understand dynamic pricing. What I don't accept is: • Giving a customer incorrect payment information that prevents them accepting an agreed £650 quote. • Increasing that quote by around £100 within 30 minutes and refusing to honour it despite Europcar causing the delay. • Quoting £170 for another option and then £230 for exactly the same thing during the same telephone call. • Subsequently managing to change the £230 price back to £170 after saying the system determined the pricing. We weren't asking for special treatment or a discount. We were trying to deal with an unexpected situation involving our sick 16-month-old son and simply wanted to extend a car we already had. Instead of helping a long-standing customer, Europcar made an already stressful situation considerably more difficult. We will now return the vehicle on 2 September and rent a car for the following two weeks from another company. After around five years of regularly choosing Europcar, this was an extremely disappointing way to be treated when we actually needed some customer service.
0
Richard Dickson
Verifizierte Bewertung
DO NOT USE EUROPCAR.
DO NOT USE EUROPCAR. A week before my rental, I booked a van for rental from Saturday to Tuesday. Europcar phoned me on Friday afternoon to tell me the previous renter had extended their rental so they did not have a van and had cancelled my rental. This is appalling customer service and left me in a seriously compromised position, Europcar's breach of contract has cost me me a significant amount of money and inconvenience. I assumed this was a reputable company, but they are not.
0
Caroline
Verifizierte Bewertung
Awful
Awful - Europcar (Bournemouth) called to cancel my booking less than 24 hours prior to collection, which left me totally up the creak without a paddle. They claimed they had no vans available, which made me question how the booking could have been made. No alternatives available. Absolutely shocking and totally unprofessional service. Will certainly not be considering them again in the future.
0
Garth Bushnell
Verifizierte Bewertung
Edinburgh Airport Europcar very poor…
Edinburgh Airport Europcar very poor service. Had pre-booked a hire car and on arrival waited nearly an hour before abandoning the booking and hiring from Sixt instead. Sixt sorted a vehicle in about 5 minutes. There was a queue, the operators were very slow and didn't seem to care that people were waiting. Very poor experience.
0
Kalman Lee
Verifizierte Bewertung
I had booked through Booking.com a…
I had booked through Booking.com a Eurocar rent & fully paid the rental & insurance before travelling. My wife & I were only traveling to the UK from Sydney to attend her father’s funeral and after 26hrs emotional & very jet lagged the service person took advantage to on lawfully upsell to us saying no need to have the $2000 excess & will give u a free car upgrade. At no point did he inform me that my cost will be changed… I was then charged double my already cost! The upgrade was shit as dented boot, wireless charger didn’t work & other issues. Totally scum service!
0
Die Akte
Alternativen zu Europcar UK
Fahrzeug & Transport-Ranking →Häufige Fragen zu Europcar UK
Ist Europcar UK seriös?
Europcar UK erreicht aktuell 1,6 von 5 Sternen aus 17.293 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (1 Great Central Square, LE1 4JS Leicester, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Europcar UK?
Kundinnen und Kunden bewerten Europcar UK im Schnitt mit 1,6 von 5 Sternen („Mangelhaft“) auf Basis von 17.293 Bewertungen. 1.146 davon stammen aus den letzten 12 Monaten.
Wo hat Europcar UK seinen Sitz?
Europcar UK hat seinen Sitz in 1 Great Central Square, LE1 4JS Leicester, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Europcar UK gibt es?
Die bestbewerteten Anbieter in der Branche Fahrzeug & Transport sind Grandado (3,5 von 5), DMV.ORG (2,3 von 5), Fox Rent a Car (2,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Europcar UK beansprucht?
Nein. Das Profil von Europcar UK ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Europcar UK hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Europcar UK auf Bewertungen?
Europcar UK antwortet hier nicht auf Bewertungen. Ohne beanspruchtes Profil kann die Firma hier nicht antworten.
Kann Europcar UK negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.