Bewertung
2,4
Mangelhaft · von 5 Sternen
Finnair Fluggesellschaft Erfahrungen
2,4von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
21
4 in den letzten 12 Monaten
Flugsuchmaschine
14%
Anteil 5-Sterne-Bewertungen
Bewertungen (21)
4 in 12 MonatenIhre Stimme
Erfahrung zu Finnair Fluggesellschaft schreiben
mark voon
Verifizierte Bewertung
Finnair cancelled my long-haul flight from SIN-HEL and refused fair compensation
Finnair cancelled my long-haul flight from SIN-HEL and refused fair compensation Finnair cancelled my long-haul flight (AY132, Singapore–Helsinki) and offered just €146 in care costs, refusing the €600 lump-sum compensation owed under Article 7 of EC Regulation 261/2004. Their justification? An "extraordinary circumstances" defence based on an A350 hydraulic pump failure — yet their own letter describes the fault as a "widely documented design issue affecting the entire A350 fleet globally throughout the type's operational history," with European Aviation Safety Agency having issued multiple mandatory Airworthiness Directives. A fault that is extensively documented and subject to repeated regulatory directives is, by definition, foreseeable — which is the precise opposite of extraordinary. The Court of Justice EU set a high bar for this defence in Wallentin-Hermann, and Finnair's own account of the fault fails to clear it. I have formally rejected their determination and am pursuing the full €600 claim through AirHelp. If Finnair cancel your flight and cite technical faults, do not simply accept their refusal — know your rights under EC 261/2004 and push back.
0
Vidar Sandvik
Verifizierte Bewertung
Treat gold members as animals
Greetings. We had a terrible experience this morning. During checkin at gardermoen airport the agent cancelled our reservation and suddendly we were on standby and she did not want to check us in at all and she dud not want to do anything, just asked us to get outbif the queue. I had to call Finair plus gold phone and she instructed the gate agen to call her supervisor to get this fixed. She said something about canceling payment but she fucjed yo the trip for us. You need to make sure they get corrected as with this ruse service, throwing us off the plane for bl reason this is the end of ny membership in Finair. We bought tickets in January and are gold card . Worst experience ever!
0
Emma Phoon
Verifizierte Bewertung
MAJOR CRIME ALERT!!!!!
MAJOR CRIME ALERT!!!!!! I WILL UPDATE AND REVIEW THIS IF THEY TAKE ACTION. I really hope Finnair reaches out and resolves this. My family and I departed from Rovaniemi Airport at 12pm for a 1:05pm flight to Helsinki. A lady with short hair at the check-in desk was extremely unfriendly, unkind, and—honestly—wicked in how she handled the situation. She claimed that my parents’ flight tickets didn’t include cabin baggage, which made no sense because they were on a round-trip booking and had zero issues on the first flight. My sister and I both had cabin baggage included, so we kindly AND patiently asked if we could take their small luggage with us instead. She dismissed the request entirely. She said she would check, BUT SHE DID NOT AND PROCEEDED TO charge €120 to my parents, taking their credit card without giving us any chance to discuss or consider alternatives. By the time we realized what had happened, it was already too late. She was a short-haired, blond-ish woman, and her behavior felt unnecessarily harsh. I don’t know what kind of day she was having, but we spoke respectfully, and she absolutely took advantage of our parents in that moment. Finnair, please look into this. It seems like there have been similar complaints, and this kind of treatment is unacceptable.
0
Mark Blackmore
Verifizierte Bewertung
Tried to fly Finnair twice
Tried to fly Finnair twice, six months apart. Two for two flights cancelled. No alternative offered. No rerouting options. Just sorry, you're on your own. Refund on the second flight took two months. As the first flight was in to EU, received compensation, given in the form of a gift card. Used this giftcard for the second booking. When the second flight was cancelled, the giftcard was reinstated. I asked that the giftcard be refunded to cash, as I don't want to risk Finnair again. Told no. I asked to escalate my complaint. Told no, there is no escalation procedure for customer complaints within Finnair. So, I've reached a dead end.
0
Pawel Danielewicz
Verifizierte Bewertung
We had return tickets for WAW-HEL-TLL
We had return tickets for WAW-HEL-TLL. After hearing about an industrial action at HEL and then reading some awful reviews here, we expected the worst, but everything worked like clockwork. Upon learning that their troubles primarily originate from the closing of the airspace next door, due to war, I thought about expressing appreciation here for their navigation with a stern hand in the challenging waters.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
FI
Alternativen zu Finnair Fluggesellschaft
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Ist Finnair Fluggesellschaft seriös?
Für Finnair Fluggesellschaft liegen bisher 21 öffentliche Bewertungen vor (2,4 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: FI. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Finnair Fluggesellschaft gibt es?
Die bestbewerteten Anbieter in der Branche Flugsuchmaschine sind eDreams (4,4 von 5), Opodo (4,2 von 5), Volotea (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Finnair Fluggesellschaft beansprucht?
Nein. Das Profil von Finnair Fluggesellschaft ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Finnair Fluggesellschaft hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Finnair Fluggesellschaft auf Bewertungen?
Finnair Fluggesellschaft: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Finnair Fluggesellschaft negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.