Bewertung
1,7
Mangelhaft · von 5 Sternen
Mietwagenanbietereuropcar.co.za
Europcar South Africa Erfahrungen
1,7von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
162
35 in den letzten 12 Monaten
Mietwagenanbieter
9%
Anteil 5-Sterne-Bewertungen
Bewertungen (162)
35 in 12 MonatenIhre Stimme
Erfahrung zu Europcar South Africa schreiben
Marcellus van der Merwe
Verifizierte Bewertung
Disappointing experience – poor communication and lost property handling
I recently rented a vehicle from Europcar Cape Town International and unfortunately had a very disappointing experience. Although my security deposit was eventually refunded, I noticed when reviewing the final financial statement that I had been charged a fuel fee despite refuelling the vehicle at a petrol station immediately outside Cape Town International Airport before returning it. This was particularly frustrating. The bigger issue, however, was the handling of my lost property and the lack of communication from the branch. I realised shortly after passing immigration that I had accidentally left my sunglasses in the vehicle. I contacted the branch as soon as I realised, but found it extremely difficult to get through to them by telephone. My emails also went unanswered. The branch eventually called me approximately 24 hours later to say they had checked the vehicle and could not find the sunglasses. I appreciate that they did check, but given that I contacted them as soon as I realised, I expected considerably more urgency in trying to locate the item. I am also disappointed that I still received no proper response to my emails. I understand that Europcar cannot necessarily be responsible for personal belongings accidentally left in a vehicle. However, I believe rental companies should have a much stronger lost-and-found procedure to protect customers' belongings once an item has been reported missing. Overall, the poor communication, unanswered emails, difficulty reaching the branch and lack of urgency regarding my lost property have left a very poor impression. Unfortunately, I would think twice before using Europcar Cape Town International again.
0
Yolanda Sibutha
Verifizierte Bewertung
I’m honestly happy with their services
I’m honestly happy with their services. I saw one comment that said they didn’t get their money for a full tank. Of course you won’t get it because you got it with a full tank meaning you need to return with a full tank. In any case I called before fetching and making payments to ask for any hidden fees. They were thorough with me and in fact the reservation I made online compared to payment was far less. I’m really happy with how they explained what to expect, how to avoid unnecessary charges etc…I hired the car from the 7th Aug to the 9th it came with the first free 200km per day. Full tank and clean. I inspected the car myself and uploaded pictures of parts they missed then all went well. My only advice. Make sure you don’t exceed the free km, return the car clean with no dents or scratches, take out a windscreen protection policy it’s very cheap then you should be good.
0
Charlotte
Verifizierte Bewertung
It turned out okay in the end
01/08/26 We initially had a frustrating experience with Europcar following a dispute regarding alleged windscreen damage after returning our rental vehicle. Our main concern was the lack of communication and difficulty getting a response despite repeated attempts to contact them. After raising the matter and following it up, we are pleased to say that the full deposit was ultimately refunded, and the matter has now been resolved. We appreciate that Europcar has returned the deposit in full. However, we feel the situation could have been handled much better from the outset, particularly in terms of communication and providing timely clarification when a significant amount of money was involved. Overall, we are happy that the matter was resolved fairly and that our deposit was returned in full, but we would hope Europcar improves its customer communication going forward. Thank you to Dumisile Msimango for acknowledging our email and for being the only Europcar employee to take the time to email us and confirm that the case had been closed.
0
Andrew Pearce
Verifizierte Bewertung
Unfortunate Experience
04/08/26: I rented a premium vehicle from Tempest for more than two weeks and only later discovered that Tempest operates through Europcar. When I collected the vehicle, I was simply handed the keys. No joint inspection or walk-around was conducted with me. Before returning the vehicle, I filled the tank at the BP station at Cape Town International Airport with proof of payment. A Europcar representative received and inspected the vehicle, told me that everything was in order, and then drove it away. Almost 24 hours later, I received an email alleging that there was a scratch on the vehicle. A day later, I was sent an “inspection report” containing a photograph dated the day after I had returned the vehicle. This does not establish that the alleged damage was present when the vehicle was returned or that it occurred while the vehicle was in my possession. I then received an invoice for fuel and associated charges, despite having returned the vehicle with a full tank and having proof of the final refueling and of course not being mentioned by the official receiving the car as it was full. Although I purchased comprehensive insurance, I dispute these charges as a matter of principle. I have formally requested the original return inspection records, the precise time the alleged damage was identified, supporting fuel records, and the prompt release of my deposit. I have also begun seeking legal advice because I do not want this matter to be unnecessarily drawn out. Having seen other reviews from customers who report waiting several months for their deposits, I am seriously concerned about how this matter is being handled. I will update this review once Tempest and Europcar provide a satisfactory response and return my deposit. Update 07/08/26: Europcar/Tempest has reversed the unfounded fuel charge by issuing a credit note. While I appreciate that the charge has been withdrawn, it was sent via a no-reply email without any explanation of how the error occurred or any apology for the inconvenience. I am also still awaiting the outcome of the separate damage dispute. I have requested a full internal investigation.
0
PERE PONS RULLAN
Verifizierte Bewertung
Avoid if you have other options
Avoid if you have other options. I returned the car with the tank full. After that, they sent me the deposit except a charge for refuelling tank. Very dissapointed. Believe me, choose another rent a car company. Europcar is not reliable.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Europcar South Africa
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Ist Europcar South Africa seriös?
Europcar South Africa erreicht aktuell 1,7 von 5 Sternen aus 162 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Europcar South Africa?
Kundinnen und Kunden bewerten Europcar South Africa im Schnitt mit 1,7 von 5 Sternen („Mangelhaft“) auf Basis von 162 Bewertungen. 35 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Europcar South Africa gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Europcar South Africa beansprucht?
Nein. Das Profil von Europcar South Africa ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Europcar South Africa hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Europcar South Africa auf Bewertungen?
Europcar South Africa: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Europcar South Africa negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.